In the startup world, disputes are going to arise. Whether it’s with employees, cofounders, or potential investors, tense business situations are bound to arise when there’s so much on the line. And while you might be tempted to fly off the handle and give them a piece of your mind, it’s in everyone’s best interest to think carefully about the situation before you dive into conversation.
We asked three entrepreneurs what they thought the best way to deal with tense business situations was without losing your cool. Take a look at what they have to say below and keep yourself in check the next time a problem arises:
Know That It’s Not Personal
More often than not, when someone gets angry, it’s because they’ve taken something personally – how dare they not understand what you’re trying to say, right? Try to put yourself in the shoes of the person you’re talking to. Consider how they feel about the situation. You might feel like they’re attacking you, but to them, you could well be the one in the wrong.
– Steven Buchwald of Buchwald & Associates
Whenever I feel a tense business situation, I first look at my own actions and behavior. I can only affect what I do and say, so I remind myself of my values and devise a response accordingly. The relationship or deal may go south, but if I ground my mindset in caring and servicing the other person, I find it is much easier to accept any kind of outcome.
– Tony Banter of Picarro
Pick Up the Phone
It’s easy for written communications like email and text to be misinterpreted. Oftentimes, the situation isn’t as bad as we think. Simply picking up the phone and initiating a transparent, authentic conversation can diffuse the tension.
– Emily Richett of Richett Media